Welcome to
Gorman Business Consultants

Providing outstanding personal and professional development programs to make your business the industry leader in serving customers and retaining employees.

Ultimately the level of service you provide to your customer will come from the culture you create for your employee. Organizations with clear cultures of service enjoy great customer and employee loyalty. The “Seven Slight Edges” will give you that kind of culture.

Gorman Business Consultants provides outstanding personal and professional development programs to make your business the industry leader in Quality Customer Service and engaging your employees.

Each program centers on the “Seven Slight Edges” to keeping your customers. An ‘inside-out' approach to employee development and the topic of the book, “THE SEVEN SLIGHT EDGES TO KEEPING THE CUSTOMERS YOU'VE GOT” by Mark Isaac.

All programs are led by Mark Isaac, an internationally recognized speaker and trainer of thousands of employees, managers and business leaders. Gorman Business Consultants has set a new standard for customer and employee relations. Our programs are designed to create a culture of nurturing employees to take ownership of the service message by painting a vivid big picture and putting service at the center of daily operations.

Our Programs Include:

EFFORT and the Role of Leadership - Learn the skills of Effective Time Management that can change your organization into a more efficient and successful business.

Coaching & Leading Teams - Learn the strategies of building a solid team of fully engaged employees that are dedicated to winning new customers and retaining your current ones. This effective communication seminar is perfect fit for all levels of management.

Seven Slight Edges to Customer Retention - For the executive or manager who understands the purpose of an organization is to create a customer and it is easier and cost effective to keep the ones you have rather than bringing in new ones.

Quality Service Experience - An program for employees that teaches the attitudes of delivering great service, whether the employee has direct contact with customers or not. And to do the things that will win over customers and make them loyal to your organization.

A Caring Experience - A health care program that demonstrates how to deliver excellent customer service, to patients, their families, and also to co-workers.

The Service First Video Library - This 12 DVD series gives you the flexibility of teaching employees great service skills in a training environment that fits you your company.

www.GormanBusinessConsultants.com
E-mail: Mark@GormanBusinessConsultants.com

Contact in Nigeria: Visual Image Olumide Ojo 080-2326-2602 080-5550-0992 080-2310-5041

Welcome to Gorman Business Consultants

Contact in Nigeria:
Visual Image
Olumide Ojo
080-2326-2602
080-5550-0992
080-2310-5041

Welcome to
Gorman Business Consultants