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›› The Seven Slight Edges
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›› A Caring Experience (Health Care)
›› Service First Video Library
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Mark Isaac
Gorman Business Consultants
921 Hall Ave. 2nd Floor
West St. Paul, MN 55118
612-308-3065
Contact in Nigeria:
Visual Image
Olumide Ojo
080-2326-2602
080-5550-0992
080-2310-5041
Gorman Nation
Read Mark Isaac's Monthly Newsletters dedicated to winning customers through the Seven Slight Edges. Select the newsletter you wish to view from the list below.
“Switch Your Focus Away From Your Customer”, January 31, 2012, Volume 69, Newsletter 74
Stop Trying to Delight Your Customers, January 27, 2012, Volume 68, Newsletter 73
3 Training tools, free for you, January 13, 2012, Volume 66, Newsletter 71
3 Training tools, free for you (edited), January 13, 2012, Volume 67, Newsletter 72
“Public Praise; Your Key to Engaging Employees”, January 04, 2012, Volume 65, Newsletter 70
"7 Slight Edges to Keeping Your Customers" , January 03, 2012, Volume 64, Newsletter 69
Giving Proper Feedback, December 07, 2011, Volume 63, Newsletter 68
“Mutual Benefits Agreement”, November 26, 2011, Volume 62, Newsletter 67
“SEVEN SLIGHT EDGES TO KEEPING YOUR CUSTOMERS”, November 07, 2011, Volume 61, Newsletter 66
It’s About Quality, Not Exceptional Customer Service, September 26, 2011, Volume 60, Newsletter 65
Why I call Exceptional Service the ‘Necessary Evil’, September 23, 2011, Volume 59, Newsletter 64
Customer Service Defined, September 20, 2011, Volume 58, Newsletter 63
EFFORT & the Role of Leadership; Live Webinar, September 15, 2011, Volume 56, Newsletter 62
Is it Time Management or Personal Management?, September 12, 2011, Volume 55, Newsletter 61
Upcoming Webinars & Workshops, September 07, 2011, Volume 54, Newsletter 60
A Caring Experience, August 29, 2011, Volume 53, Newsletter 59
“Ask Affirming Questions”, August 17, 2011, Volume 52, Newsletter 58
"What's the Purpose of Us Being in Business?", August 10, 2011, Volume 51, Newsletter 57
“Faith; Living in Your Imagination”, August 02, 2011, Volume 50, Newsletter 56
Effort & the Roleof Leadership Webinar, July 26, 2011, Volume 49, Newsletter 55
Webinar: EFFORT & the Role of Leadership, July 12, 2011, Volume 48, Newsletter 54
“Quality vs. Exceptional Customer Service”, May 05, 2011, Volume 46, Newsletter 52
Important, Not Urgent, April 27, 2011, Volume 45, Newsletter 51
“Poor Economics is Killing Your Service”, April 19, 2011, Volume 44, Newsletter 50
“Which question is better to ask the customer?, April 05, 2011, Volume 43, Newsletter 49
“Customer Service & Faith?”, March 24, 2011, Volume 42, Newsletter 48
“EFFORT & the Role of Leadership”, March 22, 2011, Volume 41, Newsletter 47
Be of Service, March 17, 2011, Volume 40, Newsletter 46
“EFFORT & the Role of Leadership”, January 13, 2011, Volume 38, Newsletter 44
“Economics and the Coming New Year”, December 28, 2010, Volume 37, Newsletter 43
The Best Cash Comes From Customers, December 14, 2010, Volume 36, Newsletter 42
Know Your Time, December 09, 2010, Volume 35, Newsletter 41
“EFFORT & the Role of Leadership” , December 07, 2010, Volume 34, Newsletter 40
“Effort and Going the Extra Mile”, December 01, 2010, Volume 33, Newsletter 39
Is there an effective leader personality?, October 27, 2010, Volume 32, Newsletter 38
Coming to West Africa!!, October 13, 2010, Volume 31, Newsletter 37
Earn More Than You Spend, September 23, 2010, Volume 30, Newsletter 36
“Service Series & the Seven Slight Edges”, September 21, 2010, Volume 29, Newsletter 35
“Seven Slight Edges” live strong in Nigeria, August 30, 2010, Volume 28, Newsletter 34
“How Do You Engage Your Team?”, August 09, 2010, Volume 27, Newsletter 33
Is it time management or personal management?, July 19, 2010, Volume 26, Newsletter 32
Know Your Time, July 08, 2010, Volume 25, Newsletter 31
Is Effectiveness a Gift?, July 01, 2010, Volume 24, Newsletter 30
“Not a Meeting Room, a Effort Center”, June 22, 2010, Volume 22, Newsletter 28
Get the Right Things Done!, June 14, 2010, Volume 21, Newsletter 27
EFFORT workshop coming soon!!, June 07, 2010, Volume 21, Newsletter 27
How EFFORT helps, May 26, 2010, Volume 20, Newsletter 26
The Best Cash Comes From Customers, April 02, 2010, Volume 19, Newsletter 25
Keeping the Faith, March 24, 2010, Volume 18, Newsletter 24
Be of Service, March 17, 2010, Volume 17, Newsletter 23
EFFORT and the Role of Leadership, March 08, 2010, Volume 16, Newsletter 22
, January 30, 2010, Volume 38, Newsletter 44
EFFORT; Insights & Applications for Your Team, January 19, 2010, Volume 15, Newsletter 21
A Strong Bench of Future Leaders, January 07, 2010, Volume 14, Newsletter 20
Economics and the Coming New Year, December 24, 2009, Volume 13, Newsletter 19
Coaching & Leading Teams Open Workshop, December 04, 2009, Volume 12, Newsletter 18
Keeping the Customers You’ve Got, December 02, 2009, Volume 11, Newsletter 17
Service Series & the Seven Slight Edges, December 01, 2009, Volume 10, Newsletter 16
Are you building future leaders?, November 27, 2009, Volume 9, Newsletter 15
The Impact of the MBA, November 12, 2009, Volume 9, Newsletter 16
A strong bench of future leaders, November 09, 2009, Volume 8, Newsletter 15
EFFORT and Quality Customer Service, September 10, 2009, Volume 6, Newsletter 13
Effort and Going the Extra Mile, May 28, 2009, Volume 5, Newsletter 12
Effort and the Role of Leadership, April 08, 2009, Volume 4, Newsletter 11
Developing a Service-Centered Culture, March 13, 2009, Volume 3, Newsletter 9
Coaching Your Managers to Become Coaches, February 03, 2009, Volume 2, Newsletter 10
EFFORT: The Slight Edges, January 16, 2009, Volume 1, Newsletter 9
Creating A Service Culture in Your Organization, December 30, 2008, Volume 12, Newsletter 812
Impressing Your Customers to Be Impressed by You, December 15, 2008, Volume 12, Newsletter 2008
The Seven Slight Edges: Seeing the Big Picture, December 12, 2008, Volume 12, Newsletter 1236
The Seven Slight Edges: Be of Service, November 28, 2008, Volume 11, Newsletter 1235
The Seven Slight Edges: Ask Affirming Questions, October 01, 2008, Volume 1, Newsletter 6
How You Can Have an EDGE in Today's Economy, December 04, 2007, Volume 1, Newsletter 5
Putting Faith in Your Plans to Win Customers, November 08, 2007, Volume 1, Newsletter 4
The Seven Slight Edges: Have Courage, October 03, 2007, Volume 1, Newsletter 3
The Seven Slight Edges, September 05, 2007, Volume 1, Newsletter 2
Mark Isaac, August 24, 2007, Volume 1, Newsletter 1
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