Seven Slight Edges to Customer Retention

Who is it for?

The effective executive who understands that it's cheaper and easier to keep the customers you've got, rather than trying to bring in new ones. Company leaders that want to grow from the inside with their current customers. Leadership team that want to develop a culture of quality service for their customers.

The Seven Slight Edges is a…

Seven Slight Edges workshop:

The “Seven Slight Edges”; the seemingly little things that make a big difference in your quest to keep the customers you've got. Big Picture Thinking, Courage, Effort, Faith, Economics, Ask Affirming Questions, and Be of Service.
Action plans for each Slight Edge to begin putting them into your company's everyday culture.

Performance Standards workshop :

How to establish high department objectives.
Avenues to finding what the customer wants in great service.
Overcoming barriers to delivering great service.
The best measurements for keeping the company on track.

Communications workshop :

Learn the MBA, a tool for communication success.
How to help the frontline worker take ownership of their responsibilities.
How to coach and communication the message to instill the service attitude.

Time Management workshop :

Determine how to spend time on the activities that bring the best service to the customer.
Build the skills to be an effective executive.
Determine the tasks that only you can do.

Why is it so successful?

Build market share and improve the performance of the entire workforce so they develop a culture of delivering superior customer service. Empowerment, delegation, training, discipline are ineffective without the right communication. This program will give the participant insights and applications to “The Seven Slight Edges” and creating a customer.

How is the program delivered?

In a dense two-day workshop, the participants will do exercises and engage in discussions increase their retention. The program is lead by Mark Isaac, a professional facilitator with over twenty years experience training on topics such management skills, communication, time management, and leadership.

www.GormanBusinessConsultants.com
E-mail: Mark@GormanBusinessConsultants.com

Contact in Nigeria: Visual Image Olumide Ojo 080-2326-2602 080-5550-0992 080-2310-5041

Seven Slight Edges to Customer Retention

Contact in Nigeria:
Visual Image
Olumide Ojo
080-2326-2602
080-5550-0992
080-2310-5041